Help Desk Officer at Dragnet Solutions Limited
Location: Nigeria
Job Description
We are currently seeking to recruit a Help-Desk Officer who will be responsible for, handling incoming and outgoing mail and correspondence to provide fast and useful technical assistance on computer systems.
To be able to answer queries on basic technical issues and offer advice to solve them.
Key Responsibilities
Serve as the first point of contact for customers seeking assistance through chat, email, or phone
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Prepare activity report
Identify and suggest possible improvements on procedures
Training other staff members on troubleshooting and diagnosing problems.
Requirements
B.Sc in any discipline from any reputable University
Minimum of one (1) experience in a Customer Care role
Great Communication Skills (verbal and written)
Good conflict resolution and negotiation skills
Positive attitude
Accurate reporting skills
Great attention to detail and the ability to work under pressure
Good organization and listening skills
Ability to multi-task
Proficient in Microsoft office tools especially in Excel.
Application Closing Date
10th January, 2022.