Job Title: Female Customer Support Officer
Location: Surulere, Lagos
Employment Type: Full-time
Responsibilities
• Ensure prompt response to customers’ requests and inquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services
• Monitor and maintain assigned computer systems
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Requirements
• HND / B.Sc Degree with 2 – 3 years relevant work experience.
Application Closing Date
15th September, 2021.
Method of Application
Interested and qualified candidates should send their CV to: Bmacaulay@xplugng.com using the Job Title as the subject of the email.