Job Title: Call Centre Agent
Location: Sangotedo, Lagos
Employment Type: Full-time
Job Roles and Responsibilities
• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route inbound calls to appropriate resources
• Document all call information according to standard operating procedures
Qualifications and Skills
• B.Sc / HND in Mass Communication, English or related field with 1-2 years post NYSC Experience in a call centre environment
• Proficiency in relevant computer applications
• Knowledge of customer service practices and principles
• Able to react effectively and calmly in emergencies
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills.
Application Closing Date
31st January, 2022.
Method of Application
Interested and qualified candidates should send their CV to: itrecruit@plaxim.com using the Job Title as the subject of the email.